Fast Facts

We are seeking an experienced Instructional Designer who can transform complex technical features into engaging self-guided learning experiences for our customers.

Responsibilities: The role involves creating instructional content, developing assessments, defining learning objectives, collaborating with various teams, and maintaining training materials based on feedback.

Skills: Candidates should have 2+ years in building online learning modules, familiarity with adult learning theories, and proficiency in using LMS and SaaS products.

Qualifications: A background in cybersecurity or experience with data visualization is a plus, along with a strong grasp of accessibility standards.

Location: This position is based in Clearwater, Florida, with a hybrid work model requiring 3 days in the office and flexible remote work.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.

The Opportunity

Join our Product Services team as the person responsible for how our customers learn to use our platform. As an Instructional Designer, your job is to take complex technical features and turn them into clear, self-guided learning experiences—everything from interactive simulations and infographics to step-by-step guides. You’ll be the bridge between our technical experts and our users, making sure that even the most complicated concepts are easy to understand and apply. We’re looking for someone who is well-versed in adult learning theories but knows how to apply them in a practical, hands-on way. If you take pride in making technical content accessible and enjoy seeing users "get it," you’ll fit right in.

What You'll Do

• Create Learning Materials: Write and build instructional content, specifically focusing on simulations and step-by-step guides that help users move from theory to practical application.
• Build Assessments: Create meaningful simulation-based assessments that effectively measure whether our training is helping users master the product.
• Define Success: Write clear learning objectives and create assessments that measure whether our training is actually working.
• Guide the Process: Act as the go-to person for instructional design best practices, helping internal teams understand the most effective ways to teach our users.
• Analyze Needs: Look at customer feedback and product updates to figure out what training gaps need to be filled.
• Collaborate Cross-Functionally: Work closely with Content Writers, Video Designers, and Product Managers to gather information and see projects through to completion.
• Storyboard & Prototype: Sketch out and prototype your ideas early on so stakeholders can see the vision and provide feedback before you build the final version.
• Maintain & Improve: Use data and learner feedback to fix, update, and polish existing content so it stays accurate as our product evolves.

What You Bring

You’re the kind of designer who can look at a messy technical document and see exactly how to break it down for a beginner. You’re organized, stay calm when priorities shift, and are always looking for a better way to explain things.

• 2+ years of experience building self-guided online learning modules and simulations, with a portfolio that shows you know how to keep learners engaged through clear scriptwriting and storyboarding.
• Solid Foundation: A strong grasp of adult learning models (like ADDIE) and theories (like Bloom’s Taxonomy) to guide your design choices.
• Clear Communicator: You can write effective instructional text and scripts that are simple, direct, and error-free.
• Technical Comfort: You aren't intimidated by SaaS products and can quickly learn how to use an LMS or navigate MacOS.
• Accessibility Minded: You understand WCAG 2.1 and Section 508 standards because you believe learning should be accessible to everyone.
• LMS Proficiency: Practical experience working with Learning Management Systems to deliver and track training content.

Bonus points if you have:

• A background in cybersecurity or security awareness.
• Experience turning raw data into simple dashboards to track how your training is performing.

Why You'll Love It Here

• Talented and Down-to-Earth Team: You’ll work with a diverse group that is genuinely focused on building content that helps our customers succeed.
• Hybrid Flexibility: We work in the office 3 days a week to stay connected and collaborate in person, while keeping the rest of the week flexible.
• Real Product Impact: You’ll get to see how your work helps users adopt new features and see the direct results of your training programs.
• Focus on Growth: We support lifelong learning with tuition reimbursement and bonuses for obtaining relevant certifications.