Student Employment - Pirate Techs - Service Desk Technical Support
East Carolina University🇺🇸In-Person$16–$18/hri1h ago
Role Snapshot
Pirate Tech Service Desk Technical Support Technician position at East Carolina University providing IT support to faculty, staff, students, and other campus users via phone and email. Role focuses on resolving technology issues and ensuring positive client experiences.
Key Responsibilities: Assist clients with email setup, Wi-Fi connectivity, software installation, and general computer troubleshooting. Support account management, password resets, and provide technical guidance to resolve technology-related issues.
Skills & Tools: Strong communication and customer service abilities with excellent note-taking skills. Basic technical troubleshooting knowledge, willingness to learn, and responsibility in managing client interactions.
Qualifications: No specific education or experience requirements stated; role appears open to students and entry-level candidates. Candidates should demonstrate responsibility, commitment, and foundational IT support aptitude.
Location: In-Person
Compensation: $16–$18/hr (estimated)
Job Description
ECU Department of ITCS Client Engagement and Support is currently seeking several Pirate Tech Service Desk Technical Support Technicians to assist faculty, staff, students, retirees, alumni, and other ECU clients both over the phone and email.
The support technicians will assist clients with technology related issues such as:
1. Setting up email on computers and smart phones
2. Connecting devices to Wi-Fi
3. Installing ECU software
4. Troubleshooting computer related issues.
They will also assist with checking a client’s account and providing information to clients on how to reset their passphrase.
The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.
The support technicians will assist clients with technology related issues such as:
1. Setting up email on computers and smart phones
2. Connecting devices to Wi-Fi
3. Installing ECU software
4. Troubleshooting computer related issues.
They will also assist with checking a client’s account and providing information to clients on how to reset their passphrase.
The selected candidates need to be responsible, committed to work, have good communication skills, have good note taking skills, have a willingness to learn, and the ability to provide good customer service.
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