Summary
Enterprise Customer Success Manager at Handshake responsible for building strategic relationships with enterprise employer partners to drive platform adoption and ensure they achieve hiring goals. This role serves as a long-term point of contact, translating business objectives into actionable Handshake solutions at global scale.
Job Description
Fast Facts
Handshake is seeking an Enterprise Customer Success Manager to build relationships with employer partners, ensuring they achieve hiring goals while maximizing value from the Handshake platform.
Responsibilities: Partner with enterprise employer partners to drive adoption of Handshake, provide expert consultation, and refine recruiting strategies based on customer needs.
Skills: Proven relationship-building skills, project management expertise, comfort with facilitating meetings and product training, and strong technical aptitude.
Qualifications: Experience in customer success or related roles, with an ability to translate business objectives into actionable strategies.
Location: New York City, New York, United States, with ~20% travel required for customer meetings.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $100,000 - $160,000.
About Handshake
Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.
Why join Handshake now:
- Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
- Work hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
- Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
- Build a massive, fast-growing business with billions in revenue
The Role
Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product.
As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers’ business objectives and set-up key workflows and processes based on the unique needs of the employer.
The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.
You Have
Must-Haves:
- Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives and needs
- Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
- Establish strong relationships with external stakeholders and translate business needs into Handshake solutions - expect ~20% travel for customer meetings
- Leverage data to inform decision-making and refine early talent recruiting strategies
- Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.
Bonus Points:
- Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
- Has a high degree of collaborative spirit
- Has a high degree of technical aptitude
- Provides process improvement solutions to create team efficiencies
We Offer
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF/NY offices
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.