Fast Facts

Join ACI Learning as a Sr. Vice President of Sales and Customer Success, where you will lead the strategy and execution for driving revenue growth across various market segments, optimizing sales processes and enhancing customer retention.

Responsibilities: Design and implement sales and customer success strategies, optimize organization structure, and improve performance metrics across different market segments.

Skills: Expertise in B2B SaaS sales, strong leadership capabilities in managing diverse sales teams, and an understanding of sales methodologies is critical.

Qualifications: 20+ years of B2B SaaS sales experience, with at least 10 years in leadership roles; experience with customer success strategies and board-level presentations is preferred.

Location: This is a fully remote position, offering flexibility in working from home.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $200,000 - $350,000.

We are seeking anSVP, Sales and customer Success, a senior leader who is responsibleforleading our Sales and Customer Success efforts. We focuson 3 differentmarket segments – AcademicInstitutions, Channel Partners and Corporate/GovernmentAccounts. Eachsegmenthas different buying personas, annual order values, sales cycles and sales velocity. TheSVPwill be responsible fordesigningthe optimal mix of people, processes and systems to enable us to achieve companygoals forrevenue,customer acquisition and retentionin each market segmentin an efficientand scalable way.

Reporting to theChief Executive Officerand part of the company’s Executive Leadership Team, you willlead our Salesand CustomerSuccessefforts and partner withourCMO on ACI Learning’s go-to-market strategy.You need to be a builder ofgreatteams and systems – we want someone thathas a burning need to create world-class selling organizations. You excel at hiring great talent and you’re decisiveinaddressing and improving performance when needed. You know your business and your numbers cold. You’re a GTM Operator who knows how to grow revenue efficiently and scalably. And you love selling and winning.

12 Month KPIs

• Create an execution plan to achieve the double-digit growth called for in our 2026 Revenue Plan that is achievable, grounded in our sales capabilities and presentable to our Board within 60 days.
• Deliver a Sales Capability plan within 30 days that includes recommendedoptimizations toorganizationstructure, job roles andprocess and systems changes.
• Deliver a Customer Successplanwithin30days thatshows how we canincreaseexisting customer adoption and value from our solutions anddrives expansion revenue. Partner with the Marketing and Product Leaders to leverage their teams’ capabilities in support of the plan.
• Assessour current Sales capabilityand make the needed hiring and talent management changes within 60 days. 
• Establish arepeatablePipeline and Forecast processingthat enables Company Leadership to understand in-quarter and future quarter forecasts within30days.
• Manage the Sales and Marketing partnership to produce a pipeline of opportunities to achieve quarterly and annual new ARR targets. Sales is responsible for 45% of Total Pipeline with Marketing delivering the remainder. 
• OptimizeAccount and Territory assignments for all sellers within60days.
• Analyze and design execution plans to enter adjacent and international markets. This OKR is ongoing and does not have a specific timeline. You will work with the Executive Leadership team to expand our addressable market size and convert it into revenue.

What’ll You need (Requirements)

• 20+ years of sales experience in B2B SaaS, software or related products selling to senior decision makers. Candidates do not need an Education Technology background. Please do NOT apply if you have not sold B2B SaaS or software products.
• 10+ years of global B2B SaaS/software leadership experience managing Sales teams and Managers of Sales Teams focused on multiple customer or market segments is required.
• Demonstrated success in building and optimizing Sales organizations including talent management, implementing sales systems and processes and leading teams to increased deal sizes and quota attainment is a critical requirement.  An understanding of different sales methodologies and how to apply them is also critical. Candidates will be asked for details on how they have previously done so.
• Experience successfully achieving sales quotas with higher-velocity $5K - $15K deals and growing and retaining large accounts $50 - $500K.Experience selling to both direct customer accounts and channel partners is required.
• Demonstrated success in managing Customer Success teams and driving high retention and revenue expansion in existing customer accounts is required.
• Experience in deeply understanding and being able to communicate the benefits of SaaS / software products to technical buyers.
• Experience working in a Private-Equity Sponsored Company is highly desirable.
• Experience creating and presenting Board level presentations is required.
• Being tech-savvy including leveraging common enterprise software, sales tech and AI to increase personal and team productivity is highly desirable.
• Bachelor's degree in Business or a related field is required. 

We are a fully remote company.