Fast Facts

The ERP NetSuite Support Engineer will enhance and maintain the NetSuite ERP system while supporting users in Finance, Accounting, and Administration to improve business operations and efficiency.

Responsibilities: Key responsibilities include supporting end-users, architecting solutions for integrations, analyzing technical programs, and training users on NetSuite functionality and enhancements.

Skills: Must have five years of ERP support experience, three years of NetSuite support, SuiteScript development proficiency, and strong problem-solving and communication skills.

Qualifications: A Bachelor's degree in Computer Science or a related field, along with five years of practical technical support experience or an equivalent combination of education and experience is required.

Location: This position is virtual and open to residents of the 50 states and Washington, D.C.

Compensation: $66379 - $170037 / Annually

Job Description

The NetSuite Support Engineer will support existing NetSuite ERP system, analyze business requirements, implement changes to NetSuite and build interfaces with third party systems. The Engineer must follow best practices and align with company goals while creating better procedures and solutions to increase performance and revenue.

ESSENTIAL FUNCTIONS:  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Support end-users in Finance, Accounting, and Administration for the implementation, maintenance, enhancement, and customization of the NetSuite (Enterprise Resource Planning) system
• Architect solutions for all interfaces and integration with portfolio companies and third-party systems.
• Identify, analyze and document technical programs with program function and provide feedback and recommendations to developers on software usability and functionality;
• Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks;
• Handle all functional tasks relating to the maintenance and business user directed development of NetSuite, including end-user support and training in NetSuite functionality, setup, navigation and identification and documentation procedures to execute future customizations for the above processes.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:  

• Bachelor’s degree in Computer Science or related field AND
• Five (5) years of practical experience in technical support role OR
• Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

• Five (5) years experiences of supporting ERP system
• Three (3) years experiences of supporting NetSuite system
• Two (2) years experience of NetSuite SuiteScript Development
• Functionally proficient as a NetSuite admin, able to creation and maintenance of users, roles, permissions
• Expertise in Order to Cash, Procure to Pay, Record to Report, Inventory, Procurement processes.
• Design and implement solutions using NetSuite Flow, Suite lets, User Event and Client Scripts.
• Design, implement, and maintain customizations of NetSuite to meet evolving business needs including reports, saved searches, dashboards, and workflows
• Sharp problem-solving, analytical and innovation skills
• Excellent communication skills and ability to translate complex ideas into simple language for non-technicians
• Solid technical background and skilled at developing releases for Upgrades, troubleshooting and implementation of new enhancement
• Keen project management skills, ability to drive projects from inception to completion.
• Ability to clear required background check

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is virtual and open to residents of the 50 states and Washington, D.C

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $66,379.50- $170,037.60. The upper end of this range is not likely to be offered, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.