Fast Facts

The Operations Coordinator at WorldStrides is responsible for ensuring top-quality experiences for students and educators while managing vendor relationships and operational reports. This role emphasizes effective communication and collaboration across teams, contributing to the overall success of the Product Delivery Team.

Responsibilities: Key responsibilities include maintaining vendor relationships, processing operational reports, managing contract deadlines, and providing guidance for tour requests to ensure positive traveler experiences.

Skills: Candidates should possess strong organizational skills, attention to detail, and ideally have travel industry experience, particularly in hotel or tour sectors.

Qualifications: Preferred qualifications include relevant travel industry experience and a team-oriented mindset.

Location: The job is based in Charlottesville, VA, with potential travel required to maintain vendor relationships.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $45,000 - $55,000.

Job Description:

Assist Product Delivery leadership in fulfillment roles and responsibilities for key business units of WorldStrides. Ensure the highest quality experience for our students and educators within the limits of an acceptable budget and expectations. Work closely with the department leadership to proof and process operational reports to external partners. Maintain a strong relationship with fellow associates through consistent and meaningful communication. Effectively communicate WorldStrides’ student and educator service philosophy and goals to WorldStrides personnel.

Responsibilities:

• Research and maintain relationships with existing vendors for designated regions across domestic areas of operation.
• Proof and process operational reports
• Maintain proper reporting for assigned areas.
• Work with department leadership to forecast and adjust procurement efforts.
• Participate in pre-season training sessions with new and existing vendors as needed throughout the tour year.
• Maintain a system for quality control including providing feedback to vendors based on internal performance metrics.
• Assist with managing deadlines for contracts, and communicate with both internal teams and external vendors changes in an effective and timely manner to avoid financial liability.
• Facilitate strong relationships with supplier contacts through positive and professional communications.
• Assist internal teams as needed to resolve on tour issues.
• Provide guidance and timely communication to internal teams for given domestic tour requests by striving to ensure positive traveler experience within specified operations parameters.
• Function as a contributing member of the Product Delivery Team through effective communication and assisting others as needed.
• Develop initiatives and adjustments in operating procedures to account for changes in market trends, company goals, and budget parameters.
• Audit internal operating systems for accuracy on a continual basis.
• Communicate directly with Finance Team members regarding payments and auditing of invoices as required.
• Travel as required to maintain positive relationships with existing vendors and familiarization of WorldStrides products.
• Maintain flexibility and willingness to take on additional duties as products and or process needs change.

Qualifications:

• Highly organized.
• Travel industry experience.
• Detail oriented.
• Team player.
• Hotel or tour travel experience (preferred)

Work Perks:

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 11 paid floating corporate holidays, 1 paid volunteer day & up to 25 PTO days to start – accrue up to 28 over 3 years, 4 mental health days, and 5 bereavement days.
• Tuition reimbursement up to $5,250 annually
• $1,000 towards professional certifications annually
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on-site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program