Technical Services Specialist

"Technical Services is one of the most collaborative and energizing teams I’ve ever been part of. We balance deep technical problem-solving with meaningful client partnership, and no one does it alone. On any given day, someone is ready to jump in, share knowledge, or celebrate a win with you. It’s a team that genuinely cares about doing great work and about each other; and that’s why I love showing up every day." - Wyatt Hook – Sr. Manager, Technical Services

As a Technical Services Specialist II, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system automation. This is an opportunity for someone who enjoys blending client engagement with hands-on technical execution; someone who thrives in complexity; someone who is as comfortable guiding a conversation as they are diagnosing an integration challenge.

You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape how our team works by contributing to process improvements, documentation, and new service offerings.

This role is well suited for someone ready to expand beyond typical support responsibilities and step into deeper ownership, influence, and autonomy.

Do you want to learn more about Absorb from a current employee? Check out the video below:

Absorb Culture - Absorb LMS

What You’ll Do:

Project Leadership & Client Partnership

• Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals.

• Manage integration and data projects end-to-end; ensure timely and high-quality delivery.

• Translate complex technical concepts into actionable, client-friendly guidance.

• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.

Technical Execution & Integration Work

• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.

• Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages.

• Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design.

• Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data.

Team Contribution & Continuous Improvement

• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.

• Act as a subject matter resource for more complex or high-visibility integration projects.

• Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience.

• Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges.

What you'll bring:

• Minimum 4+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.

• Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting.

• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.

• Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.

• Proven ability to manage multiple projects while maintaining high standards of documentation and service.

• Comfortable working independently while collaborating effectively across teams.

• Familiarity with AI tools and agents.

Additional Preferred Requirements:

• Experience with Zendesk, JIRA, Confluence, and related operational tools.

• Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.

• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).

• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.

• Second language (French or Spanish) is an asset.

Technologies we use:

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, MS Office Suite, Workato.

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements

• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location

• New Hire Equipment Allowance and monthly Flex Allowance to support your success

• Endless opportunity for career growth and internal mobility

• Employee driven DE&I program

• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other & the work we do

• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are

committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.