Senior Manager, Learning Experience Designer

Job Description

The Senior Manager, Learning Experience Design is a strategic leader within Visa University’s Learning Experience Design community. This role leads a team of Learning Experience Designers and owns the design, execution, and measurement of Visa’s most complex, high-impact, and global learning initiatives for Client Services. The Senior Manager partners directly with senior leaders and cross-functional teams, drives innovation, and shapes the future of learning experience design at Visa. In addition to leading flagship programs, this role is responsible for developing team capability, fostering a high-performance culture, and advancing the organization’s learning strategy.

Responsibilities:

• Lead, coach, and develop a team of Learning Experience Designers, fostering a culture of innovation, continuous improvement, and excellence.
• Oversee resource allocation, workload balancing, and team operations to deliver on multiple complex and high-impact programs.
• Own and lead the end-to-end design, development, deployment, and formal measurement of Visa’s most complex and global learning programs for Client Services, ensuring alignment with business objectives and Visa’s Global Talent vision.
• Serve as a thought leader and subject matter expert in learning experience design, providing strategic guidance, research, and benchmarking to inform best-in-class practices and future direction.
• Partner directly with senior leaders and SMEs to define learning needs, shape program vision, and ensure executive alignment and sponsorship.
• Lead innovation and change initiatives across the broader Talent and Client Services organizations, championing the adoption of new learning technologies and approaches.
• Develop and implement comprehensive measurement strategies, reporting program impact and insights to executive and enterprise stakeholders.
• Mentor and provide technical guidance to other Learning Experience Designers within and beyond the immediate team.
• Design and facilitate advanced workshops, including sessions with senior stakeholders, to drive strategic learning outcomes.
• Oversee vendor relationships and manage cross-functional project teams as needed for program execution.
• Curate and integrate external content and resources as part of blended, scalable global learning solutions.
• Stay at the forefront of learning science, adult learning theory, cognitive science, and emerging trends to ensure all programs are grounded in research-based principles.
• Represent Learning Experience Design in executive-level and cross-functional forums, advocating for the function’s value and priorities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.