Fast Facts

Achieving the Dream is seeking a motivated Information Technology Intern to support IT operations in a remote setting, offering hands-on experience within a mission-driven non-profit organization.

Responsibilities: Provide technical support for IT infrastructure, assist with Salesforce data projects, troubleshoot support requests, and collaborate with users to resolve technical issues.

Skills: Strong verbal and written communication, proficiency in Microsoft Windows and Office 365, and ability to work both independently and collaboratively in a virtual setting.

Qualifications: Currently enrolled in a relevant degree program such as Information Technology or Computer Science; experience with Salesforce and helpdesk operations preferred.

Location: Remote; Must work during core hours (9am – 5pm ET).

Compensation: $18 - $23 / Hourly

Position Details: 

Position Type: 

Information Technology Intern (Jr. Systems Admin, Helpdesk, Jr. Salesforce Admin).

Department:

Information Technology

Reports To: 

Derrick Semeneh, Executive Director of Information Technology & Digital Transformation

Internship Duration:

June– August (flexible work schedule, duration and hours - intern must work between ATD’s core hours (9am – 5pm ET).

Work Location: 

Remote 

Hourly Rate:$18.00 (undergraduate rate)

$23.00 (graduate rate) 

Internship Overview: 

Achieving the Dream (ATD) is seeking a motivated and detail-oriented Information Technology Intern to join our IT department. This internship offers a unique opportunity to gain hands-on experience supporting IT operations within a mission-driven non-profit organization. The ideal candidate is self-starter who enjoys solving problems, engaging with users, and taking on new challenges in a collaborative environment.

Duties and Responsibilities:

• Provide technical support for ATD’s IT infrastructure and enterprise applications.
• Assist with data migration and data cleansing projects within Salesforce.
• Respond to support requests and troubleshoot issues using our internal ticketing system.
• Collaborate with cross-functional teams and end-users to resolve technical concerns.
• Contribute to the development of IT documentation and knowledgebase articles.
• Conduct audits of systems and user accounts to ensure data integrity and security.
• Support expense reporting and invoice tracking processes.
• Perform additional tasks as assigned to support departmental goals.

Skills/Qualifications:

• Currently enrolled in a degree program in Information Technology, Computer Science, Information Security, Networking or a related field.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Windows and cloud-based platforms, particularly Office 365.
• Preferred: Experience with Salesforce, Microsoft Azure, or helpdesk operations.
• Ability to work independently and collaboratively in a virtual office setting.

What You’ll Gain:

• Exposure to the technology operations of a national non-profit organization.
• Hands-on experience with enterprise software applications, including Office 365 and Salesforce.
• The opportunity to build practical skills aligned with your academic and career goals.
• Experience working in a professional, team-oriented virtual office environment.

Core Competencies: 

Collaboration: Demonstrates respect, humility, and willingness to collaborate when seeking to understand others and making decisions. 

Equity Mindset: Demonstrates capacity to recognize and address racialized structures, policies, and practices that produce and sustain racial inequities. 

Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements. 

Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape. 

Physical Demands:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. 

Equal Opportunity Employer: 

Achieving the Dream is committed to creating and maintaining a diverse work environment.Employment policies and decisions are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally- protected genetic information, marital status, veteran status, or sexual orientation.