Summary
Lead the Global Solutions Delivery team as Director, reporting to the COO, shaping how Studion delivers innovative life sciences solutions across clinical trials. Blend leadership with digital health expertise to align technical execution with business goals and drive impact on patient outcomes.
Key Responsibilities: Develop delivery strategy, optimize staff augmentation and fixed-price engagement models, and lead team planning with resource allocation and OKR setting. Manage team performance and development, oversee solution quality and regulatory compliance, track operational metrics, and collaborate with commercial and customer success teams.
Skills & Tools: Expertise in life sciences, digital health, and clinical trial operations; strong leadership and team development capabilities; strategic planning and process improvement skills; ability to balance quality, flexibility, profitability, and client satisfaction.
Qualifications: Extensive experience leading global delivery teams in life sciences or healthcare technology; demonstrated expertise in clinical trials, eCOA/ePRO solutions, and regulatory compliance. Background in operations management, resource optimization, and building scalable delivery organizations preferred.
Location: Split, Croatia
Job Description
As Director of Solutions Delivery, you will shape how we deliver innovative life sciences solutions, leading our Global Solutions Delivery team and reporting to the Chief Operating Officer. This role blends leadership and digital health and Life Sciences domain expertise to align technical execution with business goals and drive lasting impact on clinical trials and patient outcomes.
The role oversees two core delivery models: Staff Augmentation and Delivery Assurance (fixed price, fixed scope engagements), and is accountable for optimizing both to balance quality, flexibility, profitability, and client satisfaction.
You’ll lead a high-performing team, ensuring efficient resource use, operational excellence, and continuous innovation. You’ll build on our expertise across thousands of clinical trials, hundreds of instruments, and multiple therapeutic areas, applying our eCOA and ePRO experience to deliver tailored, regulatory-compliant solutions that boost patient engagement and accelerate speed to market. This is an exciting opportunity to shape delivery practices, scale a global team, and make a tangible impact on clinical trials and patient outcomes, all while collaborating with a talented, ambitious team.
What you’ll do:
Strategy & Planning: Contribute to strategy discussions with Life Sciences Practice leadership, providing insights from Solutions delivery to inform priorities and client offerings. Design and implement innovative staffing solutions that balance flexibility, cost efficiency, and delivery quality. Lead team planning, defining resource needs, skills mix, budgets, and OKRs. Partner with People Operations to align hiring, development, and performance management with business goals. Monitor utilization levels, making strategic adjustments to balance workload and optimize revenue. Support the planning and execution of team expansion, including launching and integrating new delivery sites, ensuring consistent standards, seamless collaboration, and operational alignment across global locations. Stay ahead of industry trends and drive process improvements to optimize how we work. Share insights across Solutions Delivery and other business functions to foster innovation and efficiency.
Team Leadership & Development: Provide ongoing support and coaching, conducting performance reviews and career development planning for the Solutions team with direct management of Team Leads. Ensure team members have the appropriate training and skills to meet project requirements. Foster a culture focused on customer satisfaction, collaboration and accountability, proactive problem-solving, and business growth. Work closely with Resourcing to match the right people to the right work while supporting individual career aspirations. Identify promotion opportunities, address attrition risks, and improve overall employee experience. Champion Studion’s values and culture, ensuring alignment across teams and geographies.
Quality & Delivery: Define and oversee processes to ensure high-quality deliverables aligned with client expectations and compliance standards. Track and report on operational metrics, including team utilization, quality measures, and efficiency improvements. Collaborate with Commercial Development and Customer Success in client meetings, including new business calls and governance meetings as appropriate. Lead the implementation of new offerings, ensuring Solutions capabilities align with client needs, regulatory requirements, and business strategy. Establish and adhere to standard operating procedures and related compliance documents that uphold regulatory compliance, ensure technical integrity, and promote solutions that enhance patient engagement and study outcomes. Ensure regulatory compliance through well-defined standard operating procedures and related compliance documents while optimizing for patient engagement and study outcomes. Ensure regulatory compliance by implementing standard operating procedures and related compliance documents.
Who you are:: Solutions leader with 10+ years of experience in multinational professional services, driving solutions development, team leadership, technical delivery, and strategic planning. Demonstrates ownership and initiative, with a focus on solving problems, ensuring quality outcomes, and consistently going the extra mile to deliver results. Proven ability to launch new delivery sites and build cohesive operations across geographies, aligning local execution with global strategy. Strategic thinker capable of balancing technical execution with business objectives to drive revenue, efficiency, and impact. Skilled in optimizing team utilization, resource planning, and budgeting to maximize productivity. Strong collaborator who navigates differing viewpoints and aligns teams around practical, creative solutions. Excellent communicator and problem solver, adept at leading cross-functional teams and driving continuous improvement. Change agent who thrives in fast-paced, evolving environments and champions innovation in processes, technology, and team practices. Deep understanding of life sciences digital solutions, clinical trials, eCOA/ePRO platforms, and regulatory requirements is highly desirable. Solid technical foundation with a Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
What we offer:: Competitive compensation with a discretionary performance-based annual bonus 25 vacation days and flexible working arrangements (hours/location), designed to support well-being and work-life balance Comprehensive health and wellness coverage, including supplementary insurance, sponsored health checks, 100% covered sick leave, and access to wellness programs Opportunities for strategic impact and professional growth Interesting, challenging, and meaningful projects with a talented, ambitious team Premium tools, resources, and a supportive environment to enable effective decision-making and team success Free parking
Who we are:
We are a technology-enabled professional services company with two practices—Learning and Life Sciences—helping people thrive through innovative digital solutions. With operations in Croatia and the US, we combine human-centered design with technical expertise to meet the growing demand for accessible, engaging experiences.
Through our proprietary methods, we transform clients’ programs into customized digital experiences—from design to delivery at scale—while maintaining efficacy and compliance. By bridging the human experience and technology, we deliver meaningful outcomes for clients and their audiences worldwide, advancing our vision of Healthy Minds, Healthy Bodies, Better World.