Manager - Learning and Development

American Express

🇺🇸In-Person - Phoenix, AZ$89K–$150K/yr4w ago

Corporate Instructional Design Learning And Development LMS Administration Corporate Training Elearning Development

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Role Snapshot

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Manager of Learning and Development at American Express Global Commercial Services responsible for designing, developing, and delivering engaging learning solutions that drive sales team performance and capability across the organization.

Key Responsibilities: Design and facilitate instructional content using ADDIE and agile methodologies, conduct needs assessments, develop blended learning programs, deliver ILT/VILT training, administer the LMS, and measure learning effectiveness through analytics and business impact reporting.

Skills & Tools: Expert-level instructional design, LMS administration, content authoring tools (Articulate 360, Adobe Creative Suite), strong project management, excellent stakeholder communication, analytical mindset for data-driven decisions, and knowledge of adult learning principles and emerging learning technologies.

Qualifications: Strong verbal and written communication with ability to manage multiple stakeholder levels; preferred qualifications include 3+ years LMS administration experience, corporate learning background, SCORM/xAPI familiarity, and bachelor's degree in Education or Instructional Technology.

Location: Phoenix, Arizona

Compensation: $89K–$150K/yr

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Job Description

Description American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing & Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Training Manager position offers you the opportunity to be part o…