Fast Facts

The Client Program Representative will support customers by managing IT equipment shipments and administrative tasks, requiring strong organizational skills and proficiency in Microsoft Excel.

Responsibilities: Key responsibilities include coordinating IT equipment pickups, monitoring shipments, providing quotes, managing accounts for Account Managers, and creating inventory reports.

Skills: Required skills include strong MS Office proficiency, excellent customer service, attention to detail, and effective communication.

Qualifications: Preferred qualifications are 2-3 years of office experience and knowledge of the R2:2013 standard.

Location: Markham, Ontario, Canada

Compensation: Not provided by employer. Typical compensation ranges for this position are between 45,000 - 65,000 CAD.

Position Summary

The Client Program Representative is located in Markham and reports directly to the Director of Operations. Their primary focus is to support customers, managing IT equipment shipments, and administrative functions.

Responsibilities

• Coordinating pickup of IT equipment from customer sites with various carriers
• Monitoring shipments to Lifespan facilities and troubleshooting logistics issues
• Providing quotes to account managers and coordinating onsite data security work including hard drive crushing, degaussing, wiping and shredding
• Coordinating with various internal departments on tracking inventory and troubleshooting operational delays
• Creating reports for IT assets using Microsoft Excel
• Invoicing for completed projects
• Managing the daily activities of accounts for several Account Manager
• Telephone and email correspondences with national and regional accounts
• Follow the R2 Standard during daily operations

Competency Requirements

• Always maintains a professional demeanour with fellow employees, vendors, sub-contractors, and clients
• Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
• Portrays a positive image and always motivates colleagues to ensure continued success
• Embraces change and always willing to adopt new practices
• Holds self and others accountable
• Ability to approach problems logically, under pressure and seek innovative solutions
• Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
• Understands the needs and perspectives of both internal and external customers
• Promotes teamwork and collaboration
• Values and respects others, encourages and supports diversity
• Ability to work independently with limited supervision

Education & Skill Requirements

• Two to three years office experience
• Experience with MS Office with a strong focus on Excel
• Strong written skills and customer service experience
• Strong attention to detail and accuracy
• Highly organized with great follow-up
• Knowledge of the R2:2013 standard is an asset
• Ability to work well with others in a fast-paced team-focused environment
• Problem solving skills, including active listening skills to identify opportunities
• Ability to meet department goals and standards for productivity, service standard, and accuracy

Training

• It will be necessary to participate in upgrading courses from time to time to keep abreast of changing policy, technology, and growth.

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.