Summary
The Salesforce Support Specialist provides day-to-day operational support and maintains data integrity for Pansophic Learning's Salesforce environment. This entry-level CRM role focuses on record accuracy, user support, and process documentation to enable the organization's education technology platform.
Job Description
Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.
As a Salesforce Support Specialist, you will support the day-to-day operation and data integrity of Pansophic Learning’s Salesforce environment. This role is ideal for someone early in their Salesforce or CRM career who is detail-oriented and service-minded.
You will provide hands-on Salesforce support, focusing on correcting record errors, managing user setups, and troubleshooting issues. Working closely with the Salesforce Administrator and cross-functional teams, you will maintain accurate student and school records, update enrollment forms, and support day-to-day helpdesk needs. This role emphasizes execution, consistency, and data accuracy, with opportunities to grow technical skills over time.
Salesforce Support Specialist responsibilities:
- Maintain and update Salesforce records, including student data, school information, enrollment forms, and other compliance-related documentation
- Provide first-line Salesforce support by responding to basic user questions, troubleshooting issues, and managing helpdesk requests
- Support basic Salesforce operational tasks, including updates to reports/dashboards and testing configuration changes before deployment
- Assist with user administration tasks such as access updates, profile changes, and permission assignments under the direction of the Salesforce Administrator
- Help document standard processes, data entry guidelines, and common support procedures to improve consistency and user adoption
- Ensure data accuracy, completeness, and adherence to internal standards through routine audits, validation, and cleanup efforts
Experience Required:
- Bachelor’s degree or equivalent practical experience
- 1 to 2 years of experience in a data, CRM, or administrative support role using Salesforce CRM
- Strong attention to detail and commitment to maintaining accurate records
- Customer service-oriented communication skills, both written and verbal
- Ability to work collaboratively across teams, manage multiple requests, and follow established processes
- Experience with data entry, compliance-related recordkeeping, or data quality practices is a plus
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bonafide occupational qualification exists.
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