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Summary

The SDR Team Manager leads a team of 6+ Sales Development Representatives at KnowBe4, responsible for achieving monthly performance goals and developing effective outreach strategies through coaching and content creation.

Key Responsibilities: Conduct daily team meetings to establish goals, draft prospecting emails, monitor SDR performance metrics, and coach team members on improvement areas. Handle hiring and discipline recommendations, maintain reporting on team passes, and meet individual sales targets.
Skills & Tools: Proficiency in Gmail, Google Docs, MS Office (Word and Excel), and sales prospecting tools. Strong leadership, verbal and written communication, closing techniques, discovery questioning, rapport-building, and excellent time management and organization skills.
Qualifications: Experience in sales leadership with a strong understanding of the sales cycle and prospecting. Mastery of key sales elements required to be a top performer.
Location: Hybrid in Clearwater, Florida, United States (open to candidates in greater Tampa Bay area).
Compensation: $70,000 – $120,000/year

Job Description

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

The SDR Team Manager is responsible for leading a team of Sales Development Representatives, focusing on achieving monthly performance goals and developing effective outreach strategies.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Oversee a team of 6+ SDRs, conduct daily meetings, draft email content, monitor performance, and coach team members for improvement.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Proficiency in Gmail, Google Docs, MS Office, and sales prospecting tools, with strong leadership, communication, and time management skills.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Experience in sales leadership and a strong understanding of the sales cycle.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Hybrid role based in Clearwater, Florida, USA.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $120,000.



Clearwater positions open to candidates located in greater Tampa Bay area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

  • Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
  • Draft new material for emails to be sent to prospective customers used to garner interest in our products
  • Monitor and respond accordingly to the What’s Working emails
  • Maintain reporting with teams passes and other relevant details
  • Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
  • Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
  • Be an expert on prospecting and other key elements that are necessary to be a top performer
  • Meet and/or exceed individual goals to contribute to the team’s success
  • Exemplify the values and mission of the Company 
  • Handle day to day needs and requests for their SDR team 
  • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with sales prospecting tools
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Leadership skills required 
  • Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle 
  • Strong verbal and written communications 
  • Excellent time management and organization skills