Role Snapshot
Account Coordinator at Transfr supports a high-volume portfolio of customer accounts, serving as the operational backbone of the account management team. This entry-level role ensures smaller accounts receive fast, accurate service while enabling Account Managers to focus on growth and strategic initiatives.
Job Description
Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life.
Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today.
Summary: Transfr is looking for an Account Coordinator to support a high-volume portfolio of customer accounts. This role is critical to ensuring smaller, high-volume accounts receive fast, accurate, and professional service, while enabling Account Managers to focus on growth and strategic work.
You’ll act as the operational backbone of the team, owning core administrative and coordination workflows across quoting, CRM management, and customer communication.
This is an entry-level role designed for someone highly organized, detail-oriented, and eager to build a career in account management, customer success, or sales operations.
Responsibilities:
Generate and process customized quotes and renewals for timely delivery 95+ days in advance of renewal dates
Maintain accurate account data and deal tracking in Salesforce
Monitor and triage inbound customer requests, escalating when needed
Support Account Manager by handling administrative and operational tasks
Identify ways to improve efficiency and reduce manual errors
Qualifications
0–2 years of experience in a customer-facing, operations, or administrative role
Strong attention to detail and organizational skills with a process driven mindset
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Clear written and verbal communication skills
A proactive mindset and willingness to learn
Success Metrics
Timely submission of quotes
High-quality support and response to customer inquiries
Correct identification of upsell opportunities for Account Manager to engage
Customer satisfaction and relationship longevity
What We Offer:
The hourly rate for this position is $20-$25 per hour, with working hour of 4-5 hours/day with a duration of a 6 month contract.
In Closing:
If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive and help individuals develop the skills they need for career success.
Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.
At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.