Fast Facts

Bluum is seeking a Response Specialist I to provide essential support to customer and sales teams, focusing on project management, communication, and quote production in a dynamic, team-oriented environment.

Responsibilities: Key responsibilities include producing accurate equipment quotes, managing bid preparation, organizing project status meetings, and ensuring compliance with client contract guidelines.

Skills: Candidates should have a minimum of three years of administration or customer service experience, strong project management skills, and proficiency in Microsoft Office; experience with ERP systems is a bonus.

Qualifications: A Bachelor's degree in a relevant field is preferred, along with experience in administration or customer service.

Location: Hybrid in Phoenix, Arizona, United States

Compensation: $21 - $23 / Hourly

Magic happens when the right people and resources come together to create something greater than the sum of its parts. As North America’s largest learning catalyst, Bluum is rooted in the belief that education is the single most achievable step toward a more positive and equitable tomorrow. Our employees are driven BY a single mission – to improve learning and make it more accessible. From the personalized support and services, we provide to the hand-picked products we use that create make exceptional learning environments, everything we touch, say or do empowers educators to make a difference. Learn more about how we are cultivating possibility at Bluum!

Position Summary

This position offers a unique career opportunity with the Response team. We are looking for someone who enjoys a new experience each day, supporting the customers and Bluum sales teams in responding to their requests. Project management and communication are a central component to success in this role. If you enjoy a fast paced, well supported working environment, and you enjoy a challenge, come join our team! We offer ample training and opportunity for career advancement.

Responsibilities

• Production of accurate and timely equipment quotes in Bluum’s ERP system based upon the customer’s request or bid requirements.
• Develop contract knowledge and price quotations according to client contract guidelines to ensure compliance.
• Process quote revisions as requested by the Account Executive or Customer.
• Organize and facilitate project status meetings with colleagues regarding the delegation of tasks to complete the bid.
• Manage the preparation of formal RFP/Bid responses from consultants, general contractors, or government agencies. This includes chairing the review meetings and monitoring the progress of the tasks assigned to each team member.
• Initiate the procurement of bonds, certifications, and other requisite documents needed to complete bids.
• Working directly with Bluum’s purchasing department and vendors to gather product information and pricing.
• Assembles customer quote binders including applicable product literature; may require some internet research to locate product information specification sheets as necessary.
• Add new data to opportunity and quote records and monitor data integrity, including key dates, financials, design attributes, or assigned resources.
• Other duties as assigned.

Education & Skill Requirements

• Minimum of three years of administration or customer service experience.
• Bachelor's degree in a relevant field (preferred).
• Experience with Microsoft Office (Word, Excel, Outlook).
• Experience with an online ERP system Oracle NetSuite a bonus.
• Exceptional project management skills required.

Pay Range: $21-23/hour

Benefits: 

• Medical (offer three various plans with Aetna) - employee and employer contributions
• Dental - employee and employer contributions
• Vision - employee and employer contributions
• Health Savings Account with a company contribution if participating in an HDHP plan
• Flexible Spending Account
• Employer paid Life and ADD Insurance
• Supplemental Life and ADD available for purchase
• 401(k) plan with Employer Match
• 160 hours of Paid Time Off
• Philanthropy Time
• Parental Leave

Bluum is an equal opportunity employer. We are committed to providing inclusive, accessible and barrier free employment practices. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.