Fast Facts

Ascend Learning is seeking a Product Training Specialist for the Northeast Region to deliver expert product training and support to clients on Nursing solutions, encouraging product adoption and achieving client outcomes in a remote work setting.

Responsibilities: Deliver onsite and virtual client training, collaborate for onboarding and ongoing service, lead webinars, and support technical troubleshooting while maintaining client engagement metrics.

Skills: Bachelor’s degree in a related field, 2+ years of training/educational experience, proficiency in technology tools, ability to present effectively and adapt training styles, and strong analytical and organizational skills.

Qualifications: Master’s Degree preferred and experience in evaluating training effectiveness; demonstrated innovation and problem-solving skills.

Location: Remote in the United States, with up to 50% travel required.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $65,000 - $85,000.

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO 

As a Product Training Specialist you will deliver Nursing product training support through expert product knowledge to ensure client product understanding, adoption of resources, and achievement of client outcomes.  You will deliver onsite and virtual client trainings partnering directly with members of the Client Success Team and other key stakeholders within the organization to deliver onboarding and proactive ongoing service to clients to lead to product usage. You will host engaging Live Webinars, technical troubleshooting and operational support for KPI tracking using technology platforms such as Zoom to promote Nursing solutions as the leader in the industry for clients to achieve outcomes.

WHERE YOU’LL WORK 

This position will work remote in the United States.

HOW YOU’LL SPEND YOUR TIME

• Train new and existing clients about Nursing solutions in a virtual or onsite meeting providing hands-on demonstrations of product features and functionalities in the product site.
• Collaborate with Client Success Team and internal stakeholders to plan, execute, and assess client onboarding and proactive ongoing product training needs and provide feedback for product enhancements.
• Maintain "expert" level knowledge of all Nursing solutions staying informed about product updates, new features and functionality changes.
• Lead client facing live webinars aligned to product needs and industry trends.
• Use Gainsight, D365, or other technical approaches to maintain awareness of client status/book of business to increase client engagement and loyalty.
• Maintain awareness of client status to increase client engagement, loyalty, and escalate concerns to key stakeholders. Deliver detailed client follow-up to support service delivery and respond to additional questions and training needs.
• Support sales team with revenue targets in ensuring timely onsite and virtual student orientations when demand exceeds sales bandwidth.
• Support operational initiatives and troubleshoot product/tech issues to assist clients with quick resolution.
• Requires up to 50% Travel.

WHAT YOU'LL NEED

• Bachelor’s degree in education, healthcare or business-related field required. Master’s Degree preferred.   
• 2+ years of industry experience in educating or training on product resources.
• 2+ years of experience teaching or training in a business or academic setting.
• 2+ years’ experience in the development of presentations to aid in learning.
• 2+ years’ experience in troubleshooting product or technical support issues.
• 2+ years’ experience evaluating the effectiveness in training programs to assist customers with utilizing product lines.
• Proficiency in technology tools platforms needed for Client Success Operations
• Strong understanding of the organization’s products and their technical aspects.
• Ability to deliver effective and engaging presentations with the capacity to adapt training styles to various audiences.
• Innovative thinker with creative problem-solving and continuous improvement skills.
• Articulate communicator with active listening skills who can positively engage an audience.
• Strong analytical skills with the ability to accurately interpret data.
• Present data findings in a manner that gives valuable insight and assists in driving effective decision-making processes.
• Detailed oriented with accuracy and troubleshooting expertise in various system and product areas.
• Proficient organizational skills with the ability to successfully manage and prioritize daily tasks and responsibilities.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging. 

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

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