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Summary
Relationship Manager at Handshake responsible for managing a portfolio of education partners to drive retention, product adoption, and renewals. The role focuses on building strong partnerships, ensuring customer success, and proactively managing account health across a high-volume book of business.
Job Description
The Role
As a Relationship Manager on our Education Success team, you’ll own a book of education partners and help ensure they are successful, engaged, and retained. This role is all about building strong partner relationships, driving product adoption, and proactively managing account health to support renewals and long-term growth. You’ll act as both a strategic advisor and customer advocate, partnering closely with Support, Sales, Product, and Marketing to deliver a strong partner experience.
- Own a portfolio of education partners to drive retention, renewals, and expansion opportunities across your book of business
- Build scalable engagement programs, trainings, and touchpoints to increase product adoption and improve partner health at scale
- Leverage customer feedback, usage data, and health signals to identify risk early and drive proactive action plans that improve outcomes
- Partner cross-functionally with Support, Sales, Product, and Marketing to resolve partner needs efficiently and strengthen the overall customer experience
You Have
Must-Haves:
- 2+ years of customer success, account management, or partner-facing experience
- Experience managing a high-volume book of business and building scalable support strategies
- Proven ability to drive onboarding, adoption, retention, and renewal outcomes
- Strong SaaS product aptitude and ability to quickly learn complex systems
- Experience navigating complex customer relationships and handling nuanced conversations with confidence
- Strong written and verbal communication skills with a polished, professional presence
- Analytical mindset with the ability to use data and judgment to assess account health and prioritize action
- High attention to detail, strong project management skills, and the ability to work cross-functionally in a fast-moving environment
Bonus Points:
- Experience supporting higher education, career services, or education-focused customers
- Experience creating customer-facing enablement content like trainings, webinars, or scaled programs
- Familiarity with the Handshake platform
We Offer
Handshake delivers benefits that help you feel supported and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
📚 Growth: $2,000 learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.