Business Support Specialist

Colibri Group

🇺🇸Remote - 1 Remote

Corporate Operations Project Management Process Improvement Operations Management Program Management Healthcare Compliance

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Role Snapshot

The Business Support Specialist at Colibri Group streamlines operations across multiple healthcare brands by unifying processes and driving efficiency through project management and collaboration. This role is critical for enabling operational alignment and execution while maintaining quality and regulatory standards in healthcare continuing education.

Skills & Tools: Required skills include project management experience, strong attention to detail, excellent communication abilities, and proficiency with collaboration tools in regulated healthcare environments. Candidates should demonstrate analytical capabilities for KPI development, problem-solving abilities, and the capacity to work independently while collaborating with diverse stakeholders.

Qualifications: A Bachelor's degree or equivalent experience in business administration, operations, or healthcare is preferred. Familiarity with KPI development, process improvement methodologies, and strong organizational skills are also required.

Location: Remote - 1 Remote

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Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. We have a rich and storied history. Colibri is one of the pioneers of online professional education, introducing some of the first web-based professional education courses in 2001. Today, the company’s family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned professionals. To learn more, please visit: www.colibrigroup.com Position Overview: The Business Support Coordinator plays a critical role in enabling operational alignment and execution across multiple brands within the healthcare ecosystem. This position is responsible for integrating disparate processes into unified workflows, providing cross-brand administrative support, and driving operational consistency through KPI development, performance tracking, and continuous process improvement. The role requires strong project management capability, exceptional attention to detail, and the ability to operate independently while collaborating with diverse internal stakeholders. What You'll Do::

Support integration of multiple brands into standardized, unified operational processes and workflows

Partner with stakeholders across brands to document current processes, identify gaps, and implement aligned, scalable solutions that meet quality and regulatory standards in healthcare continuing education

Provide administrative and operational support to ensure continuity and consistent execution across brands

Coordinate schedules, documentation, deliverables, and task tracking for concurrent initiatives

Maintain accurate records, documentation, and reporting in designated systems

Collaborate with brand and functional leaders to identify best practices and define meaningful operational KPIs

Track, monitor, and report progress against KPIs and performance targets

Develop and execute corrective action plans when targets are missed

Identify operational bottlenecks, inefficiencies, and risks in existing workflows

Propose and help implement process improvements to boost efficiency, accuracy, and cycle time

Validate and monitor results after changes are rolled out

Manage multiple operational and administrative projects at once, meeting deadlines and delivering high-quality outcomes

Create and maintain project plans, timelines, and regular status updates

Proactively handle risks, dependencies, and competing priorities with minimal supervision

Support rollout of new processes and workflows across brands

Develop and deliver training materials and sessions to drive successful team adoption

Act as the go-to contact for process questions and continuous improvement feedback

Summarize progress, outcomes, and risks for leadership and cross-functional stakeholders

Prepare clear, concise reports and presentations on operational performance and project status

Maintain consistent communication across brands to ensure alignment and transparency

First 90 days focus

Audit and document current workflows for three primary brands
Build a centralized project tracking dashboard in Monday.com
Identify and prioritize the top three operational bottlenecks delaying program delivery

What You'll Need to Succeed::

Bachelor’s degree or equivalent professional experience in business administration, operations, healthcare, education, or a related field

Demonstrated project management experience in cross-functional or multi-brand environments

Proven track record of successfully managing multiple projects simultaneously and meeting deadlines

Exceptional attention to detail with a strong commitment to accuracy and quality

Strong collaboration and interpersonal skills; ability to work effectively with diverse teams

Comfort working independently, prioritizing well, and operating with minimal guidance

Excellent written and verbal communication skills

Proficiency with project management and collaboration tools (e.g., monday.com, Microsoft Office, SharePoint)

Experience working in healthcare, continuing education, or other regulated environments

Familiarity with KPI development, performance measurement, and continuous improvement methodologies (Lean, Six Sigma, etc.)

Prior involvement in process integration, operational transformation, or multi-brand standardization initiatives

Process-driven and analytical mindset

Strong organizational and time management skills

Change management and stakeholder engagement capabilities

High accountability and ownership of outcomes

Adaptability in a fast-paced, deadline-driven environment

Effective conflict resolution skills

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!