Fast Facts

Seeking a Senior Program Researcher to lead UX research initiatives at Elsevier, a global leader in information and analytics, driving customer insights to enhance design processes within healthcare solutions.

Responsibilities: Aligns and coaches the research team, shares findings across the organization, understands market needs and competitors, recommends solutions based on research analysis, and collaborates with designers for iterative testing.

Skills: Expertise in UX research tools (Qualtrics, Lookback, Usertesting.com), mentoring skills, and understanding of research in various contexts (remote, in-person).

Qualifications: Relevant experience in UX research, familiarity with tech stack, and demonstrated ability to work collaboratively with tech teams.

Location: Home based-New York, United States of America

Compensation: $102800 - $171300 / Annually

Are you looking for a UX Researcher role to help drive innovation withing our global organization.

About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About the role: As a UX Researcher you will gather, evaluate and drive customer use cases as well as maintain close links with UX Designers, ensuring that user feedback and testing are fed into the design process.

About the team: This team supports critical solutions with Health Markets.

Responsibilities:

• Aligns/coaches the team to ensure customer needs are met.

• Shares research findings with the organization.

• Understands competitors and regulatory environment.

• Segments markets and understands needs of those sub-segments in greater detail.

• Identifies if we are addressing the right problem with a thorough analysis of the brief.

• Presents research learnings to stakeholders to guide future projects.

• Collaboratively analyses the results of research to recommend solutions.

• Independently identifies different research solutions.

• Works with designers to iterate and test solution.

• Considers the problem from a number of angles.

• Practices and facilitates reflection as part of the research process.

Requirements

• Currently utilizing relevant tools for research analysis.

• Understands the nuances of researching in different contexts (remote / in person / unmoderated /moderated).

• Has an excellent knowledge of the tech stack of the organisation.

• Mentors junior researchers in technical skills.

• Uses research software (Qualtics, Lookback, Usertesting.com) to expert level.

• Builds good working relationships with tech teams

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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The salary range provided in this posting is the base salary range for NYC:$102,800.00 - $171,300.00

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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